Legal

Support

FinWise is built by one person. That means you reach someone who knows the code — but not around the clock.

Last updated: 2026-08-31

Get in touch

For questions, bugs, feature requests and privacy matters alike:

We usually reply within a few working days. For requests about your data — access, correction, deletion — we reply within 30 days at the latest, as the GDPR requires.

Reporting a problem

The more specific the report, the faster the fix. Useful things to include:

What you did — which page, which button, in what order
What you expected, and what happened instead
Your device and browser, or the app version on mobile
When it happened, with a time if you have one
A screenshot, as long as it shows no amounts you would rather not share

Common questions

Where is my data stored?

In the AWS Frankfurt region (eu-central-1) — sign-in, database, receipts and logs. The exceptions are the site's protection layer and the AI features, both named in the privacy policy.

How do I delete my account?

Write to info@sp33c.tech. There is no self-service button for it yet. We answer within 30 days and delete everything not subject to a statutory retention obligation; anything that must stay, we identify to you individually.

What happens to a scanned receipt?

The image is sent to OpenAI in the United States, which reads the line items and amounts; it is not stored there beyond that request. The file itself sits encrypted in Frankfurt, attached to your expense. Keep in mind that a receipt can reveal health or belief data — the privacy policy explains this.

Which currencies are supported?

Thirteen at the moment, including the euro, US dollar, pound sterling, Swiss franc, Swedish and Norwegian krona, Japanese yen and several Asian currencies. The full list is in the currency picker when you create an expense.

Does the scanner handle a bill covering several days?

Yes. On a hotel folio or a multi-day invoice it reads the date per line and creates one expense per day. You see everything before saving and can uncheck any line you do not want recorded.

Does FinWise use tracking or advertising?

No. No analytics services, no advertising pixels, no session recording, and no selling of data. That is also why there is no cookie banner.

I forgot my password.

Use "forgot password" on the sign-in page and you will get a confirmation code by email. If nothing arrives, check your spam folder, then write to us.

The German version of this page is the legally authoritative one.